Refund Policy
Website development projects usually comprise two components: Web Design and Web Development. Web design includes the initial website mockup and layout design. Web development includes CMS/Blog implementation, e-commerce solutions, and custom PHP/ASP/JSP coding.
You are entitled to get a 100% refund of the upfront payment you made (if any) in the event of:
- You are not satisfied with the initial design mockup.
- We didn’t start your project at all or we’re unable to start soon.
- We are unable to complete the project as per the project’s specifications.
- You want to cancel the project within 24 hours of making payment.
- If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
No refund will be given if:
- You have already approved the design mockup.
- The project delays are caused by a lack of communication from your end.
- We have worked on your project for more than 4 days.
Processing of Refunds
- The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card.
- The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card.
Terms and Conditions
- There are no refunds on domain registrations, SMTP Server, Dedicated/VPS Hosting, Bulk SMS, logo designing (after approving 1st design by the client) Bulk Email, & SSL Certificates.
- Domain Name Registration / Domain Transfer or other domain-related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be “returned” until the duration of the domain term has expired.
- Liveupx also reserves the right to cancel your account at any time without any notice and refund.
- Changes to the Terms of Service / Acceptable Use Policy (TOS / AUP) / Privacy Policy Liveupx reserves the right to revise its policies at any time without notice.
- We are unable to issue a refund without actual receipt of the item(s) or proof of received.
- Discounted items are not eligible for a return.
- There are no refunds on Social Media Services. So Before Place Your Order be sure.
NOTE: Liveupx reserves the right to suspend/terminate the project if the payment is overdue or there is a delay in a milestone release. Once the account/website/any other service got suspended then the client/customer/user has to pay INR2000 as a penalty to restore the service.
